Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your LumiLittleDreamer purchase.

RETURNS

You may request a return within 14 days after receiving your order. To qualify, the item must be unused, unworn, unwashed and in its original condition, with all tags, accessories and original packaging. Proof of purchase is required.

To request a return, email mphodlamini73@gmail.com with your order number and reason for the return. Please do not return an item before receiving return instructions.

CHANGE-OF-MIND RETURNS

For approved change-of-mind returns, the customer is responsible for return-delivery costs. Original delivery charges are non-refundable except where required by law. Items remain the customer’s responsibility until received by us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if it is damaged, defective or incorrect. Include your order number and clear photographs where possible.

Your rights under the South African Consumer Protection Act remain fully protected. Qualifying unsafe or defective goods may be returned within six months for a repair, replacement or refund, as provided by law. Approved return costs for defective or incorrect items will be covered by us.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Personalised, customised or made-to-order products
• Digital products or downloads
• Gift cards
• Items that have been worn, washed, used or damaged after delivery
• Items returned without their original tags, accessories or packaging
• Clearance or final-sale items where permitted by law

These exclusions do not limit your legal rights regarding defective, unsafe or incorrectly supplied goods.

CLOTHING

Clothing must be unworn, unwashed and returned with all original tags. For hygiene reasons, items showing signs of wear or use cannot be accepted unless defective.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will try to cancel it before processing or dispatch. Once dispatched, the normal returns process applies.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed after we approved your refund, contact mphodlamini73@gmail.com.

CONTACT

For questions about returns or refunds, email mphodlamini73@gmail.com. What’s app +27718021772